Privacy Policy

Pen-Depot Privacy Policy

1. We collect personal information (name, email, address, payment details) only when you place an order or contact us, and use it solely to process purchases, ship products, and respond to inquiries.
2. Your personal data will NOT be shared with third parties; your information remains confidential and is used only by Pen-Depot for order fulfillment, customer service, and internal operations.
3. Mobile opt-in communications (SMS, push notifications) require your explicit written consent; you will never receive mobile messages unless you actively opt in, and you may opt out at any time by replying STOP or adjusting settings in your account.
4. We use cookies and analytics tools to understand website traffic and improve your shopping experience, but these do not identify you personally.
5. You have the right to access, update, or delete your personal information by contacting us at [contact email]; you may also opt out of all marketing communications at any time.
6. We retain your order information for as long as necessary to complete your purchase and comply with legal obligations (typically 7 years for tax purposes).
7. Payment information is processed by secure third-party payment providers (Stripe, Amazon Pay) under strict confidentiality agreements; we never store or share raw payment card data.
8. We comply with applicable data protection laws, including GDPR, CCPA, and TCPA; your data will never be used for purposes other than those explicitly stated in this policy.
9. Our website may contain links to external sites; we are not responsible for their privacy practices and encourage you to review their policies.
10. If you have questions about your data or this policy, contact us at [contact email]; we may update this policy at any time, and continued use of our site constitutes acceptance of changes.