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Everything you need to use your Pen-Depot Research Injection Pen safely and effectively. Pick the topic that matches what you need.
Getting started
New customer intro, shipping info, and disassembly basics.
Read guide →Pen models
V1 vs V2, body types, dosing capacity, and what we stock — find your right pen.
Read guide →Loading and venting
Step-by-step for Classic and Pre-Purged cartridges, plus our two recommended venting methods.
Read guide →Pen tips guide
How gauge, length, wall thickness, and coating affect flow. Plus our recommended brands.
Read guide →Troubleshooting
Injection resistance, post-dose dripping, and the seven factors that affect performance.
Read guide →Cartridge information
Design specs, residual volume, sterilization process, and the difference between models.
Read guide →Safety and warnings
Replacement cartridge holders and why 3D printed spacers are dangerous. Required reading before use.
Read guide →Still have questions? info@pen-depot.com · +1-267-737-8433
